Customer care
Delivery & Collection
How Rockit confirms, prepares and sends climbing gear orders across South Africa.
Orders are confirmed personally
The website creates an order request, not an automatic sale. Rockit confirms availability, the final price, delivery cost and expected timing with you before payment is arranged.
Delivery options
- Courier delivery may be arranged to serviceable addresses in South Africa.
- Collection may be offered where practical and will be agreed before payment.
- Remote-area surcharges or alternative collection points may apply.
- Delivery timing begins after stock, payment and the delivery address have been confirmed.
Checking your parcel
Inspect the parcel as soon as it arrives. If packaging is visibly damaged, photograph it before opening and contact Rockit promptly. Check that the model, size, quantity and visible condition match the confirmed order before using any item.
Delays and unavailable stock
Rockit will tell you when an item is ordered from a supplier, temporarily unavailable or likely to take longer than expected. You may accept the revised timing, choose an alternative or cancel an unfulfilled item before dispatch.
Questions
Email rockit@gmicctv.co.za or WhatsApp 074 103 9318 with your order details.