Customer care
Returns & Exchanges
Climbing equipment requires careful handling. Contact Rockit before returning any product.
Do not use an item you may return
Life-support and personal protective equipment should remain unused, clean, complete and in its original packaging with labels and instructions. Once safety equipment has been used, its history and condition can no longer be treated as new.
Incorrect size or change of mind
Contact Rockit as soon as possible. Where a return or exchange is accepted, the product must be unused and resalable. Delivery or return costs may be for the customer's account unless the item supplied was incorrect or defective. Any rights that apply under South African law remain unaffected.
Incorrect, damaged or defective products
Stop using the product and contact Rockit with the order details, photographs and a description of the concern. Rockit will assess the issue with the supplier or manufacturer and arrange the appropriate remedy in line with applicable law and warranty terms.
Products that cannot be treated as new
- Used ropes, harnesses, helmets, slings, carabiners, belay devices or protection equipment.
- Products with removed labels, missing instructions, dirt, chalk, wear or altered packaging.
- Customised, cut-to-length or specially ordered items where cancellation rights do not apply.
Start a return
Email rockit@gmicctv.co.za or WhatsApp 074 103 9318 before sending anything back.